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Owned and operated by Telomera Life, our team is here to answer questions about your order or help you find the right wellness solution.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. You will receive a tracking number once your order ships.
How do I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment's progress directly from the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not quite right, please contact our support team and we will walk you through the return process. Full details are available in our Return Policy.
Can I exchange an item for a different model?
Yes, exchanges are available within our 30-Day Returns window. Simply reach out to our team with your order number and the item you would like instead, and we will help coordinate the swap.
What types of wellness products does Telomera Life carry?
We specialize in home wellness equipment designed to support recovery and everyday vitality, including red light therapy mats, infrared saunas, traditional saunas, and massage chairs. Each product is selected for quality construction and thoughtful design.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use radiant heat that warms the body directly at lower ambient temperatures, while traditional saunas heat the surrounding air for a classic steam-room experience. Our team can help you decide which style best fits your space, preferences, and wellness goals.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Timely Responses
Our support team aims to reply to every inquiry within one business day.
Secure and Private
Your personal information is protected with industry-standard encryption at every step.
Thoughtful Guidance
We help you find the right sauna, therapy mat, or massage chair for your home and lifestyle.
30-Day Returns
Shop with confidence knowing eligible items are backed by our return policy.
